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Video Add-On Service Instructions


Instructions for Customers Who Purchased Video Add-On Service

  1. To view details of your order log into your account at and select 'Your Orders'.
  2. Check your e-mail and add support[at] to your e-mail safe list.
  3. Save a copy your e-mail receipt as proof of purchase.

Video Add-Ons - What We Need From You

  1. To get started, submit a support ticket from our support home page and select the
    'Video Add-On' category or click here.
    • Include your order ID number located on your purchase receipt.
    • Send your company information (Company Name, Phone, Website, Text).
    • Attached your logo image. For best results, submit a large transparent image in .png or .gif format.


Delivery Time

The turnaround time is 7-10 business days, but we may deliver it sooner. We will contact you if we have any questions.

For additional questions, view our knowledgebase here.

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Article ID: 30
Category: Video Add-Ons
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